The information contained in Teloshealthsolution.com (“Website”) is for general information purposes only. The information is provided by Telos, and while we work diligently to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose.
In no event will Telos be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or loss or damage arising from loss of data or profits arising out of, or in connection with, the use of this Website.
Through this Website, you can link to other websites, which are not under the control of Telos. We have no control over the nature, content, and availability of those sites. The inclusion of links to outside websites does not imply a recommendation or endorsement of the views expressed within them.
Welcome to our Website. If you continue to use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy, govern Telos’s relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website.
The use of the Website is subject to the following terms of use:Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from us about a child under 16, please contact us at the email address below.
This Privacy Policy sets out how Telos uses and protects any information that you give Telos when you use this Website. Telos respects your privacy and is committed to ensuring that your privacy is protected. Should we ask you to provide any certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this Privacy Policy. Telos may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes. This policy is effective beginning January 1, 2020. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this Privacy Policy.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit this Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:
It does not apply to information collected by:
When you visit https://Teloshealthsolutions.com/, we collect several types of information from and about users of our Website, including information:
The information Telos collects on or through our Website may include:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place industry standard safeguards to protect personal information, including electronic and managerial procedures to safeguard and secure the information we collect online. If you choose to communicate with us via email, please do not send information that you believe to be confidential.
In association with the software, content, and services that we provide to our clients in the healthcare industry, we have policies and procedures to address the privacy and security implications of the rules promulgated pursuant to the Health Insurance and Portability and Accountability Act of 1996 (HIPAA), the European Union General Data Protection Requirements (EUGDPR), and the California Consumer Privacy Act (CCPA), as applicable.
Telos reserves the right to disclose personal information to third parties if required to do so by law; if we believe such action is necessary to comply with legal process served upon us; to protect or defend our legal rights or property; or to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, or violations of any obligations owed to Telos.
Telos reserves the right to change the terms, conditions, and notices under which Telos.com is offered, including but not limited to any changes associated with the use of the Website and this Privacy Policy now or in the future. You are responsible for regularly reviewing these terms and conditions.
Our Website may contain links to other websites of interest. However, you should note that we do not have any control over other websites. This Privacy Policy does not govern other websites, and your browsing on any other website is subject to the rules and policies of that website. We encourage you to read the rules and policies of any linked site you access to further understand their procedures for collecting, using, and disclosing personal information.
In association with the software, content, and services we provide to our clients in the healthcare industry, Telos has policies and procedures to address the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996, as applicable to Telos.
Telos reserves the right to disclose personal information to third parties if required to do so by law; if we believe such action is necessary in order to comply with the requirements of law; to comply with legal process served upon us, protect or defend our legal rights or property; or to investigate, prevent, or take action regarding illegal activities, suspected fraud, situation involving potential threats to the physical safety of any person or violations of any obligations owed to Telos.
Telos reserves the right to change the terms, conditions and notices under which Telos.com is offered, including but not limited to any changes associated with the use of the Website and the Privacy Policy now or in the future. You are responsible for regularly reviewing these terms and conditions.
If you choose to correspond with us through email or visit our Website, we may retain the content of your email messages together with your email address, our responses, and any other information you provide to us. We use information that we collect about you or that you provide to us, including any personal information, to understand your needs and provide you with a better service for the following reasons:
You may choose to restrict the collection or use of your personal information in the following ways:
Telos will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you for a small fee. For a copy, please write to:
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The General Data Protection Regulations (GDPR) is a European Union (EU) data privacy law. It applies to businesses that collect, use, store, disclose, or combine (“process”) personal data in the EU and to non-EU businesses that process the personal data of people located in the EU. GDPR requires the provision of this notice because Telos may process your personal data when you purchase or use our products or services.
This Website and the services on this site are targeted for users in the United States of America. Any information you enter on this Site may be transferred outside of the European Union to the United States of America, which does not offer an equivalent level of protection to that required in the European Union.
You are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By using this Website or the services, you consent to the transfer of all such information to the United States of America, which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by Telos on its servers located in the United States of America as described in this Privacy Policy.
Telos collects the categories of your personal data explained in the above sections. Telos, as applicable, processes your personal data when we have your consent to do so; when the processing is necessary for our legitimate business interests; and when the processing is required by law.
In some cases, we may ask you for your consent to collect and process your Personal Data. If you choose to provide consent, you may later withdraw you consent (opt-out) by contacting us as described below. Please note that if you withdraw your consent, it will not affect any processing of your Personal Data that has already occurred.
In specific circumstances, we may need to process your Personal Data to comply with a relevant law/regulation or to fulfill our obligations under a contract to which you are subject. Where we process your Personal Data to meet our legal obligations, you will likely not be permitted to object to this processing activity, but you will usually have the right to access or review this information unless it would impede our legal obligations. Where we are processing Personal Data to fulfill our contract obligations under a contract where you are a party, you might not be able to object to this processing, or if you do choose to opt-out or object our processing, it may impact our ability to perform a contractual obligation owed to you.
GDPR also allows us to process your personal data if we have a legitimate interest in communicating with you and managing our interactions with you regarding our products and services, research, and education opportunities. In addition to the other rights you may have described below, you have the right to object to such processing of your Personal Data. You can register your objection by contacting us as described below.
Telos will share or disclose your Personal Data with the following entities:
We may transmit your Personal Data to our Telos affiliates. Telos affiliates names and contact details can be found at https://Telos.com. Additionally, these affiliates may further transmit your Personal Data to our other global affiliates. Some of our affiliates and their databases locations may be in countries that do not ensure an adequate level of data protection like the laws in the country in which you reside. Regardless, all our affiliates are required to treat your Personal Data in accordance with this Privacy Policy and our privacy and data protection policies and procedures.
Telos uses industry-standard administrative, technical, and physical safeguards to protect your Personal Data against loss, theft, misuse, unauthorized access, modification, disclosure, and destruction. We restrict access to your Personal Data to only those employees and third parties acting on our behalf who have a legitimate business need for such access. We will only transfer your Personal Data to third parties acting on our behalf in a manner consistent with this Privacy Policy and procedures.
Your Personal Data will be maintained for the duration of your relationship with us. We will store and retain the Personal Data we collect about you in accordance with our Corporate Record Retention Policy, after which it will be archived or deleted. Please note that certain information could be retained for longer period if we have continuing obligations to you or if required by local law.
You have a right to see and obtain a copy of your Personal Data, including an electronic copy, that we have, as well as a right to ask us to make any corrections to any inaccurate or incomplete Personal Data we have about you.
You can also request that we erase your Personal Data when it is no longer needed for the purposes for which you provided it, restrict how we process your Personal Data to certain limited purposes where erasure is not possible, or object to our processing of your Personal Data to a particular third party based on your preferences.
To exercise any of these rights, please contact us as set for the below. You also have the right to lodge a complaint with the supervisory authority if you believe that your rights have been violated.
From time to time Telos may make changes to this Privacy Policy to reflect changes in our legal obligations or the ways in which we process your Personal Data. Telos will communicate any material edits to this Privacy Notice.
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the state of California (“consumers” or “you”). Telos adopts this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Telos’s Website(s) collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked directly, or indirectly, with a consumer or device “personal information.” Our Website(s), historically, has collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. | Yes |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | Yes |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | Yes |
| D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | No |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | No |
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | No |
| G. Geolocation data. | Physical location or movements. | No |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | No |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | No |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | No |
| K. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO |
Telos may use, or disclose the personal information we collect for one or more of the following business purposes:
The CCPA provide consumers (California Residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at 1-855-TELOS (935-5759) or by sending a message to regulatory.compliance@Telos.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Describe your request with enough detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
An amendment to the CCPA provides an exemption to the Right to Know and Right to Delete for personal information between a business and a person who is acting as an employee, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government where the information is used in the context of a business transaction. This exemption is currently set to expire on January 1, 2021. Until that date, we will not respond to requests to know or delete that meet this exemption.
We strive to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting our Website and sending us a message.
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time by visiting our Website and sending us a message. We will only use personal information provided in an opt-out request to review and comply with the request.
Telos will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. If Telos changes this practice in the future, we will update our privacy policy and provide an opt-out link pursuant to CCPA. Telos treats any information collected prior to such a change as though you have opted-out of the sale of your personal information.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message through our Website or write us at our address listed on our webpage.
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this notice, the ways in which we collect and uses your information described below and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us as follows: